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JayS
Helper ⭐️
February 8, 2024
New Idea

Expand Audience Rules for KC Bot

Related products:PX In-App Hub (formerly KC Bot)
  • February 8, 2024
  • 3 replies
  • 78 views

We are trying to work through our globalization and I was surprised to realize that Account Location rules are not available to use in the KC Bot audience. As we know there are many more audience rule options for engagements, why can’t we use the same Rule groups for the KC Bot?

 

At the moment, I’m just thinking about the Account Location and Location (user location) rules, but can see potential for other rules as well (like Segments). 

 

These audience limitations also occur in the Recommended Content of a bot.

 

cc’ing folks who have had ideas/questions about audience rules: @jmobley @katkenny23 @JPKelliher @woodlande @wheelern @Gainsight2022 @Lake1211 @rschlette @Amin_edge @rterakedis @Surendra @burtyish @shireesha_reddy @ejung @andrew_kwa @julie_pinto @Jack-Occleshaw  

3 replies

JayS
JaySAuthor
Helper ⭐️
January 9, 2025

Hi ​@jmobley and ​@aharkut,

Is there any way to knowing if someone at GainsightPX has looked at this? It was submitted 11 months ago and had a few upvotes, but it’s still just showing a status of New Idea.

Thank you.

Jay

Jay Sherwood
aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 29, 2025

Hi ​@JayS , apologies for not responding to this earlier. Yes we have taken a note of this, and is frequently being asked. We have recently made upgrade to the Bot model, and as part of its roadmap, we are evaluating the rules to be added to the TaskList, Recommendations and Bot targeting.

JayS
JaySAuthor
Helper ⭐️
April 29, 2025

Thank you, ​@aharkut! Looking forward to new/updated options!

Jay Sherwood