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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
October 15, 2024
New Idea

Expand Event Topics for Real Time Rules to All Objects

Related products:CS Rules Engine
  • October 15, 2024
  • 4 replies
  • 70 views

There are many enhancement requests for real time rules to expand its capabilities. It’s such a powerful feature and it’s so disappointing to not see it get the enhancements it deserves to make it even more useful and powerful for admins.

Please expand Event Topics to all objects for Real Time Rules! 

Right now, admins are limited to selecting from the following Event Topics:

  • Company
  • Relationship Type
  • Relationship
  • Call to Action
  • CS Task

In addition, please consider adding ALL OBJECTS, including but not limited to:

  • Unified Scorecard
  • Custom Objects (already requested, see below): 
  • Person Objects (already requested, see below):
  • ​​​​​​​Activity Timeline
  • GS Opportunity
  • Flattened Survey Objects

While there are many posts asking for different object access for real time rules, this is a post to try to encompass the need to expand Event Topics for Real Time Rules overall.

4 replies

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
October 15, 2024

And can we please not have to use the API for the updating part, too? 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
bradley
Expert ⭐️
October 15, 2024

Another related request here: 

 

HollySimmons
Helper ⭐️
February 19, 2026

PLEASE add more objects, this is such a useful part of the product and we end up having to build complicated rules pulling in far more objects/records than we really need to do simple updates. 

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
June 8, 2026

Can we get some updates around RTR enhancements? They could be a lot more powerful if they were given some love. There are several linked ideas with additional info in the thread.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member