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Molly.McQ
Helper ⭐️
April 11, 2023
Released

Expand the Product Request Fetch to include existing requests from Productboard

Related products:CS Other Features
  • April 11, 2023
  • 10 replies
  • 244 views

Currently, the Product Requests feature, which integrates with Productboard, will only fetch and update requests created in Gainsight via Product Requests. As such, any existing requests from Productboard will not be surfaced here in Gainsight via this integration, and should a CSM need to reference any product requests which did not originate from Gainsight, they would need to do so in Productboard. 

A major benefit of this feature is that CS users can capture requests directly from C360 and confidently communicate the status of these specific requests due to the bidirectional flow from Productboard. However, this feature would be significantly enhanced by facilitating the push of existing request data for requests that did not originate in Gainsight. This would allow CSMs to quickly and confidently communicate with customers regarding any existing product requests without the need to navigate elsewhere unless necessary for further context/investigation.  This would allow CSMs to holistically manage customer requests and work more efficiently.

10 replies

anirbandutta
Expert ⭐️
September 1, 2023
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
It's an opportunity for engagement
anirbandutta
Expert ⭐️
September 1, 2023

@rahul_prayakarao could you pl take a look at this?

It's an opportunity for engagement
rahul_prayakarao
Helper ⭐️⭐️
October 27, 2023

@Molly.McQ this feature is now available with October release. But most of the work is manual as Productboard does not have APIs to automate this process.

 

Here is the link to the support documentation.

rahul_prayakarao
Helper ⭐️⭐️
October 27, 2023
No Status→Acknowledged
rahul_prayakarao
Helper ⭐️⭐️
October 27, 2023
Updated idea statusAcknowledged→Implemented
darkknight
Expert ⭐️
January 13, 2025

Calling this “implemented” is a big stretch. There is still no way to natively and automatically sync records between Productboard and Gainsight if the record was originally created in Productboard directly.

Gainsight provided a workaround which requires manually requesting exports from Productboard to upload to Gainsight to keep information up to date.  That is not an integration nor a solution. 

​@revathimenon may you please point this to whomever the PM is for Productboard integration now that Rahul has left Gainsight?

Jeff Kirkpatrick
revathimenon
Gainsight Community Lead
January 15, 2025

Sure thing ​@darkknight 

Where focus goes, energy flows.
romihache
VIP ⭐️⭐️⭐️⭐️⭐️
November 4, 2025

Hi there!
Can this be revisited, please? Who is the current PM?

Continuous improvement is better than delayed perfection
darkknight
Expert ⭐️
November 5, 2025

​@revathimenon may you please ask the current PM to address this post? thank you

Jeff Kirkpatrick
revathimenon
Gainsight Community Lead
November 6, 2025

​@darkknight 

Noted! i’ll have a chat internally and loop back.

Where focus goes, energy flows.