Export In-App Hub (formerly KC Bot) Users in Full from Analytics, currently limited to Daily

Posting on behalf of a customer…

In the current Knowledge Center Analytics, there is no way to export the full set of “Bot Interactions” users within the selected date range.  Only daily exports are currently supported.  This applies to other Knowledge Center Analytics export like the similar Product Idea here.

I have provided the following workaround and this will provide the necessary insights, but having this full export capability inside Knowledge Center Analytics would be better.

• Manually create a new Feature in your PX Product Map, potentially named "KC Bot Clicked".
• Map that Feature to a UI Element Rule using "*" for the URL Scope and "#apt-widget-controller" for the custom CSS selector.  If you are using the Embedded KC Bot option, then you will need to get the custom CSS Selector from your application for the button/image you are using as it would not use the standard one. If you use this option, that CSS Selector would already be added to the KC Bot Config too and it should be easy to copy/paste.  See below:

After you do this, any/all user clicks on the KC Bot Icon will be recorded as Feature Events and it is easy to get a list of all users and export CSVs, across a date range, in PX Analytics.  You can also do many other things in PX with these Feature Events too, so it would open up many other possibilities as well.

IMPORTANT: Like all new Features created in your Product Map, they will only begin tracking Events after they have been created.  So, be sure to use the Backfill option on this Feature to pick up those historic events.  See below:

I hope this helps someone else too!

Happy PX-ing!