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manmeet_dosanjh
Helper ⭐️
November 20, 2018
New Idea

Export Option in Timeline

  • November 20, 2018
  • 24 replies
  • 1002 views
I thought this would be a nice feature to add to Timeline (more so the global Timeline) but would be great in either. Similar to how CSMs are able to export a list of their CTAs to a CSV file, it would be great addition if the CSM could export the Timeline activities into a CSV file.

The use case here is that in global timeline, CSMs might search for some keywords, e.g. anytime a competitor to our product is mentioned in the subject or notes. If the CSM was to filter to these activities and export to excel, with the subject, notes, contacts information all included that would be very helpful for our team.

    24 replies

    Contributor ⭐️⭐️⭐️
    July 17, 2020

    @wmurthy, in the Report Builder, you can select the Activity Timeline source object to report on activity data. To report on External Attendee and Internal Attendee data, select the Activity Attendee object as your source. 

     

    Here’s what GS Support states in their article for Nxt: 

     

    This article explains the process of creating a Report which displays all of the Activity subjects.

    To create Report:

    1. Navigate to Administration > Report Builder.
    2. Click + REPORT.
    3. Select Activity Timeline as the source object.

    6.16 NXT Timeline AdNav Redesign Activity Timeline Source Object.jpg

    1. Select the Reporting Category and Name (this is company name) fields in the Show me section. You can add other fields, as required. This report generates the list of Companies and groups them as per their reporting categories
    2. Click RUN. The report is generated.

    Select report objects.GIF

    Create Reports on Attendees: You can now use the Timeline Internal Attendees and External Attendees fields in Reporting. To accomplish this task, Gainsight provides the following components:

    • Internal Attendees and External Attendees fields: The Activity Timeline object is now enhanced with two new fields; Internal Attendees and External Attendees. These fields return the list of internal and external attendees (respectively), who attended a particular meeting.
    • Activity Attendee Object: A new junction object called Activity Attendee has been introduced. This object has Activity ID and internal and external Attendee ID fields. You can use this object while creating rules or reports which are based on an attribute of a person.

    Note: When you type the name of a Person (attendee) in the filter field, ensure that you enter the exact name of the person. You cannot find name suggestions based on the characters entered.

    Business Use cases:

    • Create a report on the list of activities, organized with a particular person(s) (internal or external) in the past one month, quarter, or year. To accomplish this, use Activity Timeline as the source object and add the required fields in the Show me section. Use the Internal Attendees/External Attendees field in the filter area and enter the name of the required person.

    Timeline_report.gif

    • Create a report in which a particular internal or external attendee was involved.
    • Create a report which enlists internal or external attendees who have not attended any meeting in a given period of time.

    • Review the internal attendees who attended meetings with a customer, who recently churned out.

    Appreciate your help

    jean.nairon
    Expert ⭐️
    July 17, 2020

    You’re most welcome!

    Jean
    sai_ram
    Expert ⭐️⭐️
    July 23, 2020

    @wmurthy, in the Report Builder, you can select the Activity Timeline source object to report on activity data. To report on External Attendee and Internal Attendee data, select the Activity Attendee object as your source. 

     

    Here’s what GS Support states in their article for Nxt: 

     

    This article explains the process of creating a Report which displays all of the Activity subjects.

    To create Report:

    1. Navigate to Administration > Report Builder.
    2. Click + REPORT.
    3. Select Activity Timeline as the source object.

    6.16 NXT Timeline AdNav Redesign Activity Timeline Source Object.jpg

    1. Select the Reporting Category and Name (this is company name) fields in the Show me section. You can add other fields, as required. This report generates the list of Companies and groups them as per their reporting categories
    2. Click RUN. The report is generated.

    Select report objects.GIF

    Create Reports on Attendees: You can now use the Timeline Internal Attendees and External Attendees fields in Reporting. To accomplish this task, Gainsight provides the following components:

    • Internal Attendees and External Attendees fields: The Activity Timeline object is now enhanced with two new fields; Internal Attendees and External Attendees. These fields return the list of internal and external attendees (respectively), who attended a particular meeting.
    • Activity Attendee Object: A new junction object called Activity Attendee has been introduced. This object has Activity ID and internal and external Attendee ID fields. You can use this object while creating rules or reports which are based on an attribute of a person.

    Note: When you type the name of a Person (attendee) in the filter field, ensure that you enter the exact name of the person. You cannot find name suggestions based on the characters entered.

    Business Use cases:

    • Create a report on the list of activities, organized with a particular person(s) (internal or external) in the past one month, quarter, or year. To accomplish this, use Activity Timeline as the source object and add the required fields in the Show me section. Use the Internal Attendees/External Attendees field in the filter area and enter the name of the required person.

    Timeline_report.gif

    • Create a report in which a particular internal or external attendee was involved.
    • Create a report which enlists internal or external attendees who have not attended any meeting in a given period of time.

    • Review the internal attendees who attended meetings with a customer, who recently churned out.

    @jean.nairon Thanks for the quick help! Kudos for the above content. 

    Contributor ⭐️⭐️⭐️
    July 23, 2020

    Thanks much. I appreciate