Feature: As a mod, I'd like visibility when mods are working on tickets.

Hi @Julian,

is this feature still available? How do I get the blue dots activated?
I have never seen this so far and think it would be very beneficial for us.

We currently try to find ways to moderate better with several people in the community at the same time. 

Best, 
Lena

Hi Lena,

Thanks for asking! Since my comment, we actually upgraded our Moderation overview page to look more modern and offer more functionality.

Unfortunately, this is one of the (very few) items which we did not move over (yet?) to the new overview.

You could still use this feature though, by switching to the old overview, using this link at the top of the overview page:

However I cannot assess if you would miss some features then that have been added once we moved to the new overview. I’d suggest to test and see (I believe some batch processing and filtering options might be missing then).

@Cristina is responsible for this area of our platform, she will be happy to hear about your feedback and might be able to give insights if we can bring this back in the new overview as well.

Thanks for the fast response @Julian .

I was trying out the old overview with my colleague.

• We haven’t seen the blue dot in the old overview.
• But we were able to get the settings in the old overview, so that a topic is vanishing in the overview as soon as someone else is clicking on it and the viewer has refreshed the site. This could also be something for us. Is this also something that will be possible in the new Overview?

Basically, our goal is to work with several Moderators at the same time in the backend and avoid working on the same topics. Currently, we assign every topic on a single basis and try not to work at the same time. 

In case there is anything else, that we miss or that is planned. We are happy to test and support the development. :) 

Best,
Lena

Update: It “vanished” due to the setting “unread by team”. 
We will see if we can work with that. :)