Currently, Gainsight’s External Actions lack native response parsing. While we can run a GET command, there is no way to extract data from the payload, nor can we parse success/failure responses overall.
We tried moving these API calls into Journey Programs to utilize the response evaluation nodes, but it causes significant system lag, delays the rest of the program, and still fails to accurately parse for issues.
Proposed Solution: Introduce native response parsing and conditional logic directly within External Actions. Specifically:
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Data Parsing: The ability to extract and map variables from GET/POST/PUT response payloads to use in subsequent Gainsight actions.
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Error/Success Handling: The ability to parse HTTP status codes or response body keys to determine success/failure conditions natively.
This would drastically improve Gainsight’s integration capabilities, reduce reliance on laggy Journey Program workarounds, and allow for real-time, data-driven actions based on external system responses.