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burtyish
Contributor ⭐️⭐️
April 13, 2020
New Idea

Feature request: [Engagement audience] Disabled rule without deleting it

Related products:PX Engagements
  • April 13, 2020
  • 3 replies
  • 96 views

I’d like to have the ability to disable an audience rule without deleting it.

Use case:
1. I have an engagement with many audience rules (e.g. user segment, previous engagements).
2. I want to test it on our staging environment.
3. I don’t want to delete the carefully crafted rules, but I do want to trigger it on staging for testing purposes.
As it is now, I’d have to delete/change the rules so the engagement will be triggered and then I’d have to restore those rules after testing before launching.

 

 

    3 replies

    link_black
    link_black
    Gainsight Employee ⭐️⭐️
    April 13, 2020

    Thanks for posting Yishai! 

     

    Having more flexibility like this within Audience Logic would be nice.  Usually this use case can be quickly handled with either…

     

    1) a URL Rule using an OR condition

    1. or by using our new  PX Product Environments to select the active Environment

     

    Check out our online documentation about Testing Engagements.

     

    -- Link
    burtyishAuthor
    Contributor ⭐️⭐️
    April 13, 2020

    @link_black  I may have not made the use case clear enough.

    My use case is during the development of the engagement, before launching it on production.
    I want to temporarily disable some audience restrictions so that I can experience the engagement myself (for testing).

      Julie-Pinto
      Julie-Pinto
      Contributor ⭐️⭐️⭐️⭐️
      April 9, 2021

      +1 to this! As I am making engagements with more complex audience rules, I want to be able to launch a test to myself without erasing the rules or creating a copy to test with. It’d be awesome to be able to: 

      • Do the engagement build, including the rules
      • For a final test, disable (but not delete) some of the audience rules and target myself with a temporary rule
      • Do my testing, make sure it’s all good
      • Re-enable the rules and delete the rule targeting just me 
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