New Idea
[Feature Request]Increase Functionality for Setting & Clearing Multi-select Picklist
Once upon a time a there was a community concerning writing into Mutli-Select Picklist 2 years ago and its still in progress.
https://community.gainsight.com/gainsight/topics/writing-to-multi-select-picklist-in-rules-engine-ta...
There are quite a few customers that have talked about using the multi-select picklist, but was stopped short by it's limited behavior. It gets treated like a single value picklist when any rules attempt to set it.
Also, you are unable to clear or append to it properly.
A use case here, a customer has multiple line items of enabled products, I would like to set the Multi Picklist to say that this customer has these products enabled. Also once one product goes inactive I would like to refresh it with current multi select values. Rules doesn't handle this use case really well with current multi-picklist functionality.
Sure you can use checkboxes, but it gets really messy and not in a neat package. Also Customer tags can't be deleted once added via rules.
https://community.gainsight.com/gainsight/topics/writing-to-multi-select-picklist-in-rules-engine-ta...
There are quite a few customers that have talked about using the multi-select picklist, but was stopped short by it's limited behavior. It gets treated like a single value picklist when any rules attempt to set it.
Also, you are unable to clear or append to it properly.
A use case here, a customer has multiple line items of enabled products, I would like to set the Multi Picklist to say that this customer has these products enabled. Also once one product goes inactive I would like to refresh it with current multi select values. Rules doesn't handle this use case really well with current multi-picklist functionality.
Sure you can use checkboxes, but it gets really messy and not in a neat package. Also Customer tags can't be deleted once added via rules.