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Feature Request: Option to Open Hyperlinks in a New Tab

Related products:CC Moderation
  • August 24, 2024
  • 10 replies
  • 78 views

When inserting hyperlinks into text, it would be incredibly helpful to have the option to set the link to open in a new tab. This functionality would enhance the user experience by allowing for smoother navigation and better content engagement. We want users to be able to easily return to original page they were on before they clicked the link and opening in a new tab facilitates that. 

10 replies

João H.
  • Helper ⭐️
  • December 20, 2024

Right now, the only way i’ve found to accomplish this its manually editing the HTML Code in the text editor (you can also do this in Back office):


If you open a link in the code editor as shown above, the example default for a link is :
<a href="https://communities.gainsight.com">Gainsight Comunity</a>

You need to add the following to the link for it to open in a new tab:
target="_blank" or target="_blank" rel="noopener noreferrer

This is the exemple of the link with the added code for explanation purposes: 
<a href="https://communities.gainsight.com" target="_blank" rel="noopener noreferrer">Gainsight Comunity</a>

If you do this the link will open in a new tab. The downside is that you need to manually edit all the link in which you you'd like this behavior. 

😊


João H.
  • Helper ⭐️
  • December 20, 2024

Would be great if the development team could add a toggle option for this in the editor, to either open in a new tab all links, or open in the same tab all links. 
😉


Sudhanshu
  • Gainsight Product Manager
  • January 10, 2025
New IdeaOpen

danielwal_coco
  • Contributor ⭐️⭐️⭐️⭐️
  • April 29, 2025

The “Insert Link” workflow leaves much to be desired.

1.) Cannot lookup another article

2.) Cannot insert a link to an anchor/bookmark within the same article

3.) Cannot set HOW to open a link


  • Gainsight Employee ⭐️
  • March 20, 2026

Thanks for submitting this idea, leah.breen.

We've reviewed it and appreciate you sharing the use case. We'll keep this idea open while we continue to assess interest and impact on improving the link insertion experience, including the ability to open links in a new tab, is something we'd like to address as part of upcoming content editor improvements. Community feedback and voting will help guide next steps.


  • Gainsight Employee ⭐️
  • March 20, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

  • Gainsight Employee ⭐️
  • March 20, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

atwhite
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  • Helper ⭐️⭐️
  • March 23, 2026

@Larry If it helps with support and understanding impact, this has always felt like a functionality gap to me. Controlling link behavior has been foundational to designing the desired user experience on a website for ages, and the ability to determine whether you send a user off your website to another site is really important. 

At the very least, not stripping out the HTML if we update a link target in the code would be a step in the right direction. 

Thanks so much for looking into this! Looking forward to learning more about the improvements you’re evaluating. 


danielwal_coco
  • Contributor ⭐️⭐️⭐️⭐️
  • March 23, 2026

@Larry If it helps with support and understanding impact, this has always felt like a functionality gap to me. Controlling link behavior has been foundational to designing the desired user experience on a website for ages, and the ability to determine whether you send a user off your website to another site is really important. 

At the very least, not stripping out the HTML if we update a link target in the code would be a step in the right direction. 

Thanks so much for looking into this! Looking forward to learning more about the improvements you’re evaluating. 

100% agree on that, Aaron. If I go to the trouble of editing the HTML, the “sanitizer” removes my edits. I thought I was losing my mind at first...


  • Gainsight Employee ⭐️
  • March 23, 2026

@atwhite ​@danielwal_coco Our sanitizer must be too strict then 😅. I’ll see what I can do in the short-term but this is most certainly behavior we plan to tackle with the upgrade to our RTE.