Feature Request: Restrict Auto Email Capture to Company Person Records or Block Specific Senders
Currently, Auto Email Capture in Gainsight CS logs emails to the Timeline based on domain matching, even if the sender isn't a current Company Person record. This causes Timeline noise by pulling in automated emails, marketing emails, and One-Time Passcodes (OTPs) from addresses like no-reply@domain.com.
Proposed Solutions:
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Option 1 (Preferred): Add an option to only log emails when at least one external sender matches an active Company Person record.
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Option 2: Allow Gainsight Admins to add full email addresses to the Exclusion List (e.g.,
no-reply@domain.com), rather than being forced to block the entire domain (domain.com).
Why it matters: This will improve Timeline hygiene, protect sensitive data (like OTPs), and give admins granular control over global email logging.