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darkknight
Expert ⭐️
March 11, 2021
Discovery

Feedback on Horizon Cockpit and Custom views

Related products:CS Cockpit & Playbooks
  • March 11, 2021
  • 13 replies
  • 264 views

In addition to the challenges already raised by these other two posts, I have some additional observations/points of feedback

 

 

 

  1. In Custom Views, the column selections don’t match the actual column order of the view.  The column order that admins establish in the builder should match the outcome (and admins should be able to drag and drop the columns in the desired order) .  Notice in the example below (which is a brand new Custom View that hasn’t been manually altered other than adding the “Next Task Due Date” field) the columns in the Admin config don’t match the columns in the Cockpit view:
    EXPECTATION
    REALITY

     

  2. Admins should be able to pre-define column widths because some of the columns appear wider than necessary, reducing visibility of others and requiring additional scrolling: 

 

  1. The last column in a view is very difficult for end users to widen…
  2. Each view starts off with a “Company > Relationship” column (which is a bit confusing for end users when we don’t use relationships) but the real problem is
    • You can remove it via Admin config:
    • But you can’t find it again as it’s not available in the Filter list.   If you can’t recover it, you shouldn’t be able to delete it.  
    • BONUS if we can relabel it to just say Company.
  3. Why are the columns in the search box not alphabetical?

    That’s a start

13 replies

AshutoshSingh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 20, 2025

Thank you for this valuable feedback and for highlighting these long-standing issues.

I have added these suggestion on list view to our backlogs for Cockpit improvements.

Our core focus in the Cockpit area for the next year is Layout flexibility, improving interoperability between cockpit, SP, and Goals, Integrating AI in Cockpit to cut down manual/repetitive work and the list view enhancements mentioned above

 

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
November 20, 2025

I hope both interoperability and feature parity: the more I work with success plans, the more I find it’s lacking some of the features Cockpit has (for example, admin defined views). 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
bradley
Expert ⭐️
November 20, 2025

Thank you for this valuable feedback and for highlighting these long-standing issues.

I have added these suggestion on list view to our backlogs for Cockpit improvements.

Our core focus in the Cockpit area for the next year is Layout flexibility, improving interoperability between cockpit, SP, and Goals, Integrating AI in Cockpit to cut down manual/repetitive work and the list view enhancements mentioned above

 

AI is cool and all, but if the fundamentals aren’t there, then it’s going to be more garbage in garbage out. So please consider that in prioritization and the prerequisites for implementing AI effectively. Businesses still rely on structured data and visibility, and manual involvement so please don’t leave those in the dust.