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Gainsight Employee ⭐️
rvinny
Gainsight Employee ⭐️
March 4, 2020
New Idea

Field dependencies not working on Gainsight

  • March 4, 2020
  • 8 replies
  • 316 views

Hi,

 

One of our customers has reported that field dependencies that were created in Salesforce are not working on Gainsight. 

For example, when we select a value in a picklist, all the values are showing up in the dependent picklist instead of selected ones.

Please share your thoughts on this.

    8 replies

    muralikrishnagopu
    Helper ⭐️
    April 1, 2020

    Hello @rvinny , we will look into it. In case there is any issue, we shall fix it.

      muralikrishnagopu
      Helper ⭐️
      April 16, 2020

      Hello @rvinny, thanks for posting this. We have planned it for one of the releases in the near future. We will once again update you one it is shipped. 

      sacha
      sacha
      Contributor ⭐️⭐️⭐️⭐️⭐️
      May 1, 2020

      Happy to hear this is getting fixed!

        phani_kumar
        phani_kumar
        Gainsight Employee ⭐️⭐️
        June 8, 2020

        Hi,

        We can create the same Dependent Categories in MDA Dropdown Lists and that works well. I tried in my org and working as expected.

        Screenshot:

        Thanks.

          cmultanen
          cmultanen
          Helper ⭐️
          September 28, 2020

          +1, ran into this issue while trying to allow our users to update SFDC picklist fields via the Linked Object functionality. Gainsight is showing all picklist values even though SFDC has limits on what are allowed. 

          cmultanen
          cmultanen
          Helper ⭐️
          September 28, 2020

          @muralikrishnagopu is this still on the short term roadmap?

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          September 30, 2020

          @muralikrishnagopu is this still on the short term roadmap?

          @cmultanen  Yes, this is in our near term road-map. I will update you here once we consider this for release. 

          rakesh_lingala
          Helper ⭐️⭐️⭐️
          July 27, 2021

          Hello Everyone!

          I’m happy to announce that your request has been partially implemented in both NXT and SFDC versions of Gainsight. Gainsight now honors picklist field dependencies in C360 layouts. When CSMs select the value of a dependent field in the C360, the available options are based on the controller field’s selection. For more information on dependent picklist fields, refer to the Dropdown List and Multi Select Dropdown List (SFDC) article.

          Thanks!

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