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jillrossco
Contributor ⭐️⭐️
July 30, 2020
Released

Filter Average time to first response for Questions only

Related products:CC Analytics & Reporting
  • July 30, 2020
  • 5 replies
  • 48 views

In the Success Dashboard, it would be helpful to see average time to first response for Questions only, since these are considered a support interaction in most cases. We care much more about questions being answered than replies to conversations/general discussions. 

5 replies

daniel.boon
Helper ⭐️⭐️⭐️
August 12, 2020

Thanks for submitting this idea @jillrossco! Clear enough to me 🙂 Don’t forget to vote on the idea yourself!

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
August 12, 2020
Updated idea status New → Open
inSided product alumnus
Casstastr0phee
Contributor ⭐️⭐️⭐️⭐️⭐️
September 27, 2021

How has this feature only received 1 upvote? Is there another similar feature out there – I find it hard to believe that Community Managers are fine with looking at average response time for both Questions and Conversations! 

I follow Julian's nose, it always knows
Aleksandra
Gainsight Product Manager
February 8, 2023

Hi,

Our new Q&A Dashboard gives you now average response time for questions only.

Aleksandra
Aleksandra
Gainsight Product Manager
February 8, 2023
Open→Delivered
Aleksandra