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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 18, 2022
Released

Filter by Content Type on Success Dashboard

Related products:CC Analytics & Reporting
  • April 18, 2022
  • 7 replies
  • 42 views

It seems articles are included in the “Single User Topics” metric on the Success Dashboard.

I’d like to be able to filter those OUT (as well as other content types, if needed), given that articles and some other posts may not be designed to elicit replies. 

Alternatively, the Success dashboard could be build to focus on just questions. That’s what most of the other metrics center around and including other content types introduces a lot of noise into those numbers. 

7 replies

Gainsight CC Team
Helper ⭐️⭐️
April 21, 2022
Updated idea statusNew→Open
Aleksandra
Gainsight Product Manager
July 26, 2022

Hi @DannyPancratz 

If we move a Single user topic metric to Content Dashboard, would it solve your problem? 

Aleksandra
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
July 26, 2022

@Aleksandra I think so, because that dashboard already has the ability to filter by content type. So we could filter out Articles, etc when looking for single use questions, conversations or whatever the use case.  

FYI: I am no longer active in this community
Aleksandra
Gainsight Product Manager
July 26, 2022
Updated idea statusOpen→Added to Backlog
Aleksandra
Aleksandra
Gainsight Product Manager
July 26, 2022

Thank you @DannyPancratz for your quick feedback. 

Aleksandra
Aleksandra
Gainsight Product Manager
November 15, 2022

Hi @DannyPancratz 

I’m happy to inform that now you can find Single user topic as well as Average response time metrics in Content Dashboard and apply content type filter to them. 

 

Aleksandra
Aleksandra
Gainsight Product Manager
November 15, 2022
Added to Backlog→Delivered
Aleksandra