Skip to main content
scott_496fa0
Gainsight Employee ⭐️
Gainsight Employee ⭐️
January 19, 2023
New Idea

Filtering which calls are imported to Timeline via Gong integration

Related products:CS Timeline & Activity Tracking
  • January 19, 2023
  • 1 reply
  • 58 views

I have had several customers ask if it is possible to filter out which calls are pushed to Timeline via the Gong.io integration. My understanding is as of today that is not possible.  Can we explore enhancing the integration to provide customers the option to determine which calls are pushed to Timeline?  Calls of a particular type or by a particular team for example may not need to be pushed to the Timeline.

1 reply

Contributor ⭐️
February 2, 2024

I completely agree. The fact that the only filtering capability within the connection is based on Gaingsight fields seems a lot less useful than the ability to filter based on Gong fields, users, etc.