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alizee
VIP ⭐️⭐️⭐️⭐️⭐️
January 6, 2023
New Idea

Fix rule reordering within rule chains

Related products:CS Rules Engine
  • January 6, 2023
  • 11 replies
  • 87 views

Please please please fix the drag and drop/reordering rules within a rule chain functionality. It’s almost impossible to change the order between two rules without creating sub-chain. This needs to behave like drag and dropping actions in rules engine. 

11 replies

spencer_engel
Expert ⭐️
January 18, 2023

This deserves way more upvotes. It’s one of the most frustrating parts of administering Gainsight. You literally can’t drag and drop rules in the correct order without completely re-doing your work.

lori_dinardo
Contributor ⭐️⭐️⭐️⭐️
January 19, 2023

YES! I couldn’t agree more! I have do a rule chain cleanup and I’m dreading the shuffling of rules. 

andreammelde
Helper ⭐️⭐️
January 19, 2023

And fun fact - if the rule you add is under a rule that runs as “partially success” it will not run the sub-chain. 

 

I end up have to screenshot the order to make sure I remember before rearranging

Andrea Carroll
matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
January 20, 2023

While I agree this UI element isn’t my favorite, I have found a trick (as has @sarahmiracle ) My trick is called "Wide Right" and it spares you some--though not all--of the precision mouse work you’re currently doing.

 

When I move a rule and don't want a sub-chain, I click-and-drag the 6-dot anchor "wide right", so it's more in the middle of the rule names. Instead of dragging and staying close to the left vertical line, move “wide right” out toward the horizontal midpoint of the Rule Chain diagram. Somehow, there are far more "eligible pixels" out there to drop your rule so it lands into your intended place.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
alizee
alizeeAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
January 20, 2023

@andreammelde  I do exactly the same, screenshot, remove everything and redo 😅

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
alizee
alizeeAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
January 20, 2023

@matth

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
alizee
alizeeAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
January 20, 2023

@matthew_lind I’ll try that next time I need to move them around, thanks for the tip

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
darkknight
Expert ⭐️
January 20, 2023

 

Jeff Kirkpatrick
alizee
alizeeAuthor
VIP ⭐️⭐️⭐️⭐️⭐️
January 23, 2023

@darkknight  @matthew_lind Tested and approved! But still would make sense for them to unify the drag and dropping XP :).

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
Contributor ⭐️⭐️⭐️⭐️⭐️
January 26, 2023

This is a no brainer. It is necessary to allow the admins to drag and drop to reorder the rules within rule chain. Don't force us to recreate a new rule chain from the scratch just to reorder the rules.

Muthu Kumar Karuppiah