Skip to main content
anirudh_allika
anirudh_allika
Contributor ⭐️⭐️
November 28, 2017
New Idea

Folders for Email templates

  • November 28, 2017
  • 20 replies
  • 223 views
Can we have folders for email templates similar to reports. This would help in organising templates and would make navigation easier

      20 replies

      Show previous replies
      cmultanen
      cmultanen
      Helper ⭐️
      October 10, 2018
      Is this still on the roadmap? We've rolled out Gainsight to more teams and as a result, the number of emails has exploded. We absolutely need folders and tags to make this scaleable. 
        faust_belarmino
        faust_belarmino
        Helper ⭐️⭐️
        October 23, 2018
        29 votes!!! There's gotta be some traction here from Gainsight!.... 😃 Please! haha
          cmultanen
          cmultanen
          Helper ⭐️
          March 15, 2019
          Any update here? We have 400+ emails and growing. Folders or some sort of tagging system would make life much easier for our team.

            jrfurr3
            Contributor ⭐️⭐️
            March 15, 2019
            This is absolutely needed.

              kelseyhayes
              Contributor ⭐️
              April 9, 2019
              Any update on this? The ability to organize JO emails into folders will be critical for our org. Thanks!

                hiromi_yamamoto
                hiromi_yamamoto
                Contributor ⭐️⭐️
                April 11, 2019
                We also need folders for Email Templates.

                It will be easy to choose relevant template when we edit Email in Program.

                  dan_ahrens
                  dan_ahrens
                  Expert ⭐️⭐️⭐️
                  April 12, 2019
                  Hi folks, we are going to be picking up this enhancement in the coming months and should have email template foldering later on in 2019.

                  VP of Customer Success at Forcepoint
                    faust_belarmino
                    faust_belarmino
                    Helper ⭐️⭐️
                    April 12, 2019
                    WOO HOOO!!!!!

                    ana_g
                    Helper ⭐️
                    May 3, 2019
                    Definitely much-needed. Excited to hopefully see folders in an upcoming release!

                    Anastassia Goidina
                      sai_ram
                      sai_ram
                      Expert ⭐️⭐️
                      July 25, 2019
                      Hi All,Happy to inform you that we have implemented the request raised here.

                      With this release(6.4), you can now create folders in Email Templates and Programs pages to organize your templates and programs respectively. All the folders are displayed in the left pane on the respective page. If you click any particular folder name, all the templates or programs included in that folder are displayed in the right pane. Gainsight provides a default folder called Uncategorized where all of the existing Email Templates and Programs are stored. You cannot modify the name of this folder or delete it.

                      ou can create new folders and move the existing email templates and programs into the new folder. You can also nest any number of folders in another folder.

                      please follow this article for more information.

                      Thanks for brining this up!

                        Terms & ConditionsAccessibility statement