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tom_gerth
Gainsight Employee ⭐️⭐️
January 13, 2020
New Idea

Folders for Surveys?

  • January 13, 2020
  • 13 replies
  • 214 views

I have a customer that is planning on rolling out over 50 surveys from Gainsight.  Currently we have a search feature within the survey tab however the only alternative to that is to simply scroll through the survey list.

 

We’re wondering if there’s anything on the roadmap to include a folder system on Surveys 2.0 so that customers who have extremely high volumes of surveys can group them and be enabled to better track down the surveys they need to access.

    13 replies

    manu_mittal
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    January 20, 2020

    Thanks for sharing, Tom. Updating the listing screen and adding folders is on our roadmap, but not a near-term priority. 

    bradley
    Expert ⭐️
    December 28, 2020

    Commenting because this would be not only quite helpful but make for a more consistent user experience across the platform where there are organizational structures in place.

    sai_ram
    Expert ⭐️⭐️
    January 7, 2021

    Commenting because this would be not only quite helpful but make for a more consistent user experience across the platform where there are organizational structures in place.

    @bradley acknowledge and redirected this to product team. Thanks! 

    bradley
    Expert ⭐️
    January 7, 2021

    @sai_ram Great, thank you!

    cnichols
    Helper ⭐️
    January 14, 2021

    Hi @sai_ram - I’ll also note that I’m seeing a lot of inconsistencies between various product features (reports, survey’s, etc.) which makes a bit of a poor experience. 

    In my instance, I’m looking for a pretty simple folder structure for survey’s for utilization with active. vs. archived. We’re up to around 30 and its a visual nightmare looking at all of the inactive survey’s which are already completed.  

     

     

    lori_dinardo
    Contributor ⭐️⭐️⭐️⭐️
    April 19, 2021

    I have another client looking for this.  They have foreign languages and want the ability to organize their surveys. 

    Gainsight Employee ⭐️
    April 19, 2021

    I have a client who will be doing a lot of surveys and no foldering makes this really hard to manage. 

    jnunes
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    April 19, 2021

    Consistency across the platform is important. Hoping to see folders here like we have in Rules Engine, Data Designer, Journey Orchestrator, etc. Thanks!

    andreammelde
    Helper ⭐️⭐️
    April 23, 2021

    This would be super helpful. We have transitioned to using GS for the majority of our NPS and CSAT surveys, and our list is getting large and harder to manage

    Andrea Carroll
    sai_ram
    Expert ⭐️⭐️
    May 18, 2021

    @andreammelde, @jnunes, @emeyers, @lori_dinardo and @cnichols thank you for your inputs and votes here. I will definitely discuss with the product team and get back to you on this.