Skip to main content
Contributor ⭐️
April 23, 2026
New Idea

Force AI Answers to a specific language (regardless of query)

Related products:CC SearchCC AI
  • April 23, 2026
  • 1 reply
  • 17 views

Hi team,

Currently, AI Answers responds in the same language as the search query. However, since our product names are in English, the AI often triggers English answers even when our users are Japanese speakers.

Request:
Please add an option to fix the AI output language (e.g., always respond in Japanese), regardless of the input language.

This would be a huge help for non-English communities with English branding.

1 reply

Yoeri
Gainsight Employee ⭐️⭐️⭐️
September 16, 2026

Hello Momo, thanks for submitting your idea. Let’s see if we can get some more traction and feedback from the community on your idea. In the current behaviour the AI search agent tries to respond in the language that the user searched for. 

Group Product Manager, Customer Communities