Formatting of the Timeline notes gets lost when syncing to SFDC

@Sam_Schumacher Sorry for the inconvenience, thanks for bringing this up here! I will check this with my team and get back to you.

@Sam_Schumacher is it possible for you to share the source and the screenshot for better understanding 

@Sam_Schumacher did you get a chance to view my comments here?

Hey this actually looks like it is working now! Thank you so much for your quick help on this! I will report back if I see anything different. 

@Sam_Schumacher Great to hear! Thanks for the update. 

I’m finding that the line spacing of the notes/description field in SF is really strange for events created via the timeline sync. 

One paragraph gets broken up in to multiple lines, and then the next paragraph is 3 or 4 blank lines after that. 

Gainsight timeline (notes) highlighted so you can see spacing:: 
 

Salesforce event (description) again highlighted so you can see spacing. There is no reason for a new line to begin after has, there is still lots of width available in this field; 
 

We post some of our timeline entries through to Slack (via Zapier) the formatting of these on desktop isn’t great either (as the text doesn’t go full width) and on mobile looks even worse with the huge spaces between each paragraph. 

Slack desktop (again tons of space on the right):

Slack mobile:
 

Is there anything that can done here? I’ve tried to fix via formatting step in Zapier but it just removes all line breaks and puts everything in one paragraph which is also unreadable. 

I’m finding that the line spacing of the notes/description field in SF is really strange for events created via the timeline sync. 

One paragraph gets broken up in to multiple lines, and then the next paragraph is 3 or 4 blank lines after that. 

Gainsight timeline (notes) highlighted so you can see spacing:: 
 

 

Salesforce event (description) again highlighted so you can see spacing. There is no reason for a new line to begin after has, there is still lots of width available in this field; 
 

We post some of our timeline entries through to Slack (via Zapier) the formatting of these on desktop isn’t great either (as the text doesn’t go full width) and on mobile looks even worse with the huge spaces between each paragraph. 

Slack desktop (again tons of space on the right):

 

Slack mobile:
 

Is there anything that can done here? I’ve tried to fix via formatting step in Zapier but it just removes all line breaks and puts everything in one paragraph which is also unreadable. 

@HollySimmons Thanks for bringing this to our notice. I am redirecting this our support team for better debugging. 

@sai_ram Hi Sai, I wanted to share that our CSM team has reported the same issues with some timeline activities that are being synce to Salesforce. Mostly older ones, here is an example: 

As you may notice the information in Salesforce loose all the spacing between the sentences.

Do we have to submit a ticket to support to review this?

Thanks for your help.

@sai_ram Hi Sai, I wanted to share that our CSM team has reported the same issues with some timeline activities that are being synce to Salesforce. Mostly older ones, here is an example: 

As you may notice the information in Salesforce loose all the spacing between the sentences.

Do we have to submit a ticket to support to review this?

Thanks for your help.

@andresvargas2018 sorry for the inconvenience. I have created support cricket for this. Our team will get back to you on this.

Thanks a lot @sai_ram I will work with support!