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Ditte
Helper ⭐️⭐️
August 3, 2017
Development

Front-end moderation by users

Related products:CC Moderation
Hi all,

We would like to be able to allow specific users (superusers and other top users) the opportunity to assist us with content maintenance on the front end of the community (not in control).
For instance a basic level:

  • Moving topics and posts from board A to board B - for instance from the Ask a Question- to a more relevant board.
  • Add public tags to topics - this will help with overall SEO
  • Merge topics and posts - this is particularly helpful if we have a number of new topics started during an outage.


In addition, some trusted users can help with slightly more advanced moderation:

  • Trash topics and posts (spam)
  • Edit posts (profanity)
  • Add/remove question mark and Mark as Answer
  • Lock topics - particularly helpful if the community doesn't have a lot of staff coverage during weekends/evenings, and there's a hot topic getting out of hand.


At the absolute top, we'd have long term community friends help with actual content management:

  • Mod tags
  • Post fields
  • internal labels

These moderation options can be part of an incentive for superusers: you will be able to help with moderation. Of course community staff should be able to immediately revoke someones moderation rights in case they abuse it.

What do you think? could this be useful for your own community? :)

Best,
Ditte

15 replies

Sudhanshu
Gainsight Product Manager
September 7, 2026

Hey everyone following this thread, picking up from where Larry left off!

We're planning an open beta in mid-to-late October and the first set of permissions will include:

  • Edit articles, questions, conversations, ideas, and product updates (including topic titles and idea status)
  • Lock topics
  • Trash any post
  • Mark posts as spam
  • Highlight a post
  • Mark best answer
  • Add attachments in posts
  • Change public tags
  • Send private messages

We'll be expanding the available actions post-beta, so before we get there are the actions above covering your most critical needs, or are there specific permissions missing that would be a blocker for you?

Knowing what's highest priority helps us plan what comes next.

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jvdc
Expert ⭐️
September 7, 2026

What about moving to another category?

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Sudhanshu
Gainsight Product Manager
September 9, 2026

Move and merge permissions are part of the subsequent release.

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Sanne van Opstal-Brakel
Helper ⭐️
October 13, 2026

This is also something that is becoming more and more important for us. Not only for our super user customers, but also more colleagues from CSM and Product that become more and more active and help out with moderating. Is there already any news on when we can expect this ​@Larry ? 

I am already loving and using the group moderating, which saves me time as well. Now I hope I can extend this throughout our community even further. 

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