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martha_stuart
martha_stuart
Contributor ⭐️⭐️⭐️⭐️
June 5, 2017
Discovery

Gainsight 360 Clickable links

Related products:CS C360 & R360 & P360
  • June 5, 2017
  • 4 replies
  • 42 views
I really like the Gainsight 360 view that was just released. It would be awesome if in the support ticket section that the ticket ID or subject linked to the ticket on the gainsight support website. This would make it really easy to see where the ticket is at and quickly make any updates.

      4 replies

      smorrisgainsightcom
      smorrisgainsightcom
      Helper ⭐️⭐️⭐️
      June 6, 2017
      Hi Martha:

      I think we should be able to accomplish this via a new field that is populated on the section that is shown in the G360.  Can you confirm that the URL for you as an end user looks something like this?  Please correct it if it's incorrect:

      https://gainsight.zendesk.com/tickets/21607

      Thanks
        martha_stuart
        martha_stuartAuthor
        Contributor ⭐️⭐️⭐️⭐️
        June 7, 2017
        What is the url?
        martha_stuart
        martha_stuartAuthor
        Contributor ⭐️⭐️⭐️⭐️
        June 12, 2017
        Hi Scott, I do not see a url in your post other than the one referencing the ticket
        gopal_rao_kallepu
        gopal_rao_kallepu
        Helper ⭐️⭐️⭐️
        March 31, 2022

        @martha_stuart still looking for an answer here ?
        this post might help you - 

         

        Gopal
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