It would be very beneficial to have Gainsight Assist Analytics/Reports available to track the following information:
- The number of times each template has been used
- Who used the templates
- When the templates were used
- Who the templates were sent to
We have created numerous effective emails, but we lack insight into their use without reviewing individual timelines to confirm whether someone was contacted.
Having access to these reports would also help those using the templates by reducing duplicate email sends. While CSMs can check the timelines, having a report would significantly streamline their efforts.