When GONG is connected to Gainsight, new users get created when a call is sync to timeline when the user is not found.
That new user is created with a default ‘internal collaborator’ but some attributes found on the GONG user like user role and user ID are not brought in.
Moreover, user created by the GONG connector can’t be identify from a report, only from the admin > user settings where there is a drop down that filter the user list by source.
- Add role and GONG user ID, and other available data to the GONG connector created Gainsight user. More advanced connector job would be welcome, so we may prevent the creation of duplicate users that have a different username and email between systems like SFDC, Slack and GONG.
- Add the source of the user created; like we can see with activities.
- Timeline integration filter only apply to the Host, and not all attendees. Having attendees filter would be a plus.