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bradley
Expert ⭐️
June 23, 2022
Development

Gainsight Home - More Flexibility on Summary Ribbon Placement

  • June 23, 2022
  • 6 replies
  • 121 views

This would hopefully be an easy fix, but what may come as a surprise to some is that the Summary Ribbon may not always be the first thing someone wants on their GS Home Page.

For example, we have some “help text” on our dashboards (e.g., brief explanation of what you’re looking at, links to enablement and support docs, etc.) via text widgets. We would do something similar on our GS Home layout and would want that at the very top. Unfortunately, if the Summary Ribbon is enabled that can ONLY sit at the top of the page - this doesn’t make sense from a workflow perspective. 

For new/first time users, having that context and links to other info at the top makes sense, and then have metrics, attributes, highlights, etc and the ensuing reports flow after that. Having summary KPIs, then a text block, and then the rest just doesn’t make sense ALL of the time.

So having more placement flexibility would be great. It also has the benefit of giving us an experience more consistent with Dashboards, which users are already used to.

6 replies

pgeorge
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 5, 2026
Updated idea statusNew IdeaDevelopment
pgeorge
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 5, 2026

Hi ​@bradley 

Thanks for sharing this idea! We're happy to let you know that this enhancement has been picked up and will be available in an upcoming release.

With this update, admins will be able to control whether the Summary Ribbon can be customized, giving them greater flexibility while still allowing them to enforce a consistent layout when needed.

We appreciate your feedback, it helped shape this improvement!

alizee
VIP ⭐️⭐️⭐️⭐️⭐️
August 6, 2026

I’m curious to know how we’ll propagate the changes to the ribbon placement once this is available considering we’re apparently not getting the ability to force push updates to Gainsight Home? ​@pgeorge 

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
mobrien14
Helper ⭐️
August 6, 2026

Also curious to know more. I’m all for QoL improvements but these types of fixes are small when compared to the massive gap that admins cannot systematically ensure users are on the current version of a Home layout.