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abeck0625
Contributor ⭐️⭐️⭐️⭐️
March 13, 2023
New Idea

Gainsight Home Widget Drill-Down

Related products:CS Other Features
  • March 13, 2023
  • 0 replies
  • 54 views

We’ve implemented Gainsight Home which I believe is a great way of personalizing the Gainsight experience. One request that we keep receiving from CSMs is to make this widget ‘clickable’.

 

Currently, they see a distribution by health, but can not drill down to see which customers’ health score is red. For the NPS, they’d also like to see detractors, but can not click the widget. Same for CTAs, it’d be awesome if they could jump to their overdue CTAs from here.

 

This would be a huge improvement in user experience. Is there anything like this planned?