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manda.edmonds
manda.edmonds
Contributor ⭐️⭐️⭐️⭐️
October 9, 2025
New Idea

Gainsight Mass Send Email Feature Enable Thumbnail/Preview

Related products:CS Journey Orchestrator
  • October 9, 2025
  • 2 replies
  • 50 views

It would be great if, like other systems (such as High Spot) a user was able to easily embed a thumbnail/preview (image with a link) into mass send emails.

      2 replies

      ssamarth
      Gainsight Employee ⭐️
      ssamarth
      Gainsight Employee ⭐️
      October 15, 2025

      Hi ​@manda.edmonds Can you elaborate on it. 

      manda.edmonds
      manda.edmondsAuthor
      Contributor ⭐️⭐️⭐️⭐️
      October 15, 2025

      ​@ssamarth 

       

      Essentially, when you compose an email in software like Highspot and you put in a hyperlink, a preview of the hyperlink is auto-generated to go into the email.  Our CS team feels that this encourages recipients to know what they are receiving and when they should click, and they would like to see a similar feature in Gainsight’s mass send email.

       

      If you are in Slack and you paste a URL, it previews the website with a picture.  This is similar.

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