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Gainsight PX - Control Opt-Out Options for E-mails

Related products:PX Engagements
  • June 11, 2024
  • 1 reply
  • 32 views

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While it’s important for users to be able to opt out of e-mail campaigns, currently as admins for PX there isn’t an option to control or manage the opt-out options. Our company sends marketing, operational, and non operational e-mails to our customers. 

We received some great feedback on a previous thread on how to best manage this.
 


However it would be great if Admins had the option to remove the auto opt-out footer at the bottom. This way we can manage this ourselves and have the different customized opt out options

1 reply

ajprince
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  • Contributor ⭐️⭐️⭐️⭐️
  • June 13, 2024

We would also need this! We have been look at all avenues to communicate with our customers and end users and found out that PX doesn’t have an opt-out option. Which means we realistically cannot use this feature since we support global customers