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ahamburg9
ahamburg9
Helper ⭐️⭐️
January 3, 2025
New Idea

Give Admin the ability to change the order (sort) of the search configuration

Related products:CS Other Features
  • January 3, 2025
  • 4 replies
  • 52 views

My company uses relationships as part of CS. We would love to be able to re-order the search configuration so that it shows above the person (object).

 

This will allow end users to find the right areas relationship of the company much faster.

 

Thanks,

Anthony

      4 replies

      Jef Vanlaer
      Jef Vanlaer
      Helper ⭐️⭐️⭐️
      January 8, 2025

      A similar idea has been added here already:

      ​@revathimenon I think it makes sense to merge these

        revathimenon
        revathimenon
        Gainsight Community Lead
        January 15, 2025
        The following idea has been merged into this idea:

        All the votes have been transferred into this idea.
        Where focus goes, energy flows.
        revathimenon
        revathimenon
        Gainsight Community Lead
        January 15, 2025
        Idea merged into:

        All the votes from this idea have been transferred.
        Where focus goes, energy flows.
        mobrien14
        mobrien14
        Helper ⭐️
        January 15, 2025

        Agreed, especially given that we recently enabled P360 and now have person results to contend with. In general, our CSMs have been fairly critical of Gainsight’s search functionality as it compares to other CRM tools and our adjusting of criteria has only gone so far.

        I’d also love to see ‘nested’ search functionality when it comes to company & relationship level results. If I search ‘Bobs Burgers’ and they have 6 relationships, it’d be great to see those listed directly underneath the company level

        • Bobs Burgers
          • Relationship 1
          • Relationship 2
          • Relationship 3
          • etc.
        • Bobs Burgers Joint
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