Admins received this notification yesterday.
Just because we have turned on a feature doesn’t mean that Gainsight knows exactly how we’re using it. How do we know that the guidance Gainsight will serve up on these features don’t contradict how we’ve instructed our uses to use them?
There's more than one way to use Gainsight. Gainsight stepping in and just assuming we’re using features their way has the potential to confuse users and likely screw up adoption. Plus, sometimes an enabled feature is intentionally not in use. How would Gainsight know the difference?
Not all customers are the same can't be all put into one basket. Gainsight’s idea of the best way to do things is limited to Gainsight’s “in the bubble” perspective. We face challenges that Gainsight does not, because their entire company is “all in” on CS. We have to curate and roll things out a certain way at a certain time.
Some Gainsight customers who are less complex and admins less experienced may welcome the in-app guidance for their users, but for those with more complicated processes/workflows and experienced admins/enablement teams must have the ability to opt out of this.
Please stop making our jobs harder than they already are.
