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kcsp
kcsp
October 22, 2019
New Idea

Global Filters Timing Out

  • October 22, 2019
  • 4 replies
  • 69 views

When global filters are selected, after some time (about a month or so) dashboard errors will start showing stating that there was an error fetching data. A workaround is to have users clear filters and re-apply, but this isn’t a desired behavior. It would be great if this was able to be fixed, especially since this would be a harder workaround for locked filters.

      4 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      October 23, 2019

      @rakesh - any input on this post?

      VP of Customer Success at Forcepoint
      colin
      colin
      Contributor ⭐️⭐️
      February 12, 2020

      We've been getting a similar error when users visit a dashboard they get an error that pops up 5 or 6 times. Its very disruptive and makes Gainsight dashboards almost unusable. The response we received from support was this is caused by the User State Preservation. So to fix users have to go into each individual report and clear any filters they've added which is cumbersome.

      It would be ideal if there was a 'Clear All' filter that would reset all reports on a dashboard to the original admin defined state.

      @rakesh or @dan_ahrens  - any plans to add a ‘clear all’ filter to dashboards?

      rakesh
      Gainsight Employee ⭐️
      rakesh
      Lets put your data to work!
      February 18, 2020

      @colin 

      We do have plans to modify/improve upon our existing state preservation so that it creates more value to broader set of customers. 

       

      As part of the above, I am thinking of following changes 

      • Not automatically saving but asking end-users to save when there are any changes they need to save
      • If there is any invalid state, ignore it and render the clear all version automatically

      Let me know if you think this can work for you! 

        naga_gonaboyina
        Helper ⭐️
        July 27, 2021

        Hello Everyone,

        Happy to announce that your request has been considered and implemented in the Horizon Analytics in both SFDC (Link) & NXT (Link) versions. Horizon Analytics has new capabilities such as responsive charts and dashboards, flexible dashboards with more widgets (Image, Web Page, Rich Text), etc. 

        Following are the major advantages of Horizon Analytics:

        • New and improved User Interface based on the Gainsight Horizon Design System.

        • Easy access to a list of Reports and Dashboards.

        • Easy to share your Report and Dashboard through PPT or Link.

        • Ability to retrieve the deleted Reports or Dashboards from the Trash folder.

        • Easy to enable/disable the Report data downloads (including external links)

        • Easy to enable/disable the lazy loading of Report Widgets.

        • Easy to select the Color Palette, either Gainsight Defaults or Custom Colors.

        • Simplified drag and drop capability for adding fields to the Report.

        Thanks for posting!

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