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Gong/Gainsight Integration: How to handle failures

Related products:CS Data Management & Integrations
  • July 7, 2023
  • 1 reply
  • 61 views

keith_mattes
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Would it be possible to handle failed Gong posts to Timeline via the integration similarly to failed email sends and create a DRAFT queue for these? 

It seems to be a big of a challenge to get get historical Gong meetings that were unsuccessful to appear on the timeline. Since there was a failure last week of this integration, we have users requesting that previous meetings get posted and this is currently not possible. 

 

1 reply

  • Contributor ⭐️⭐️
  • January 10, 2024

We are running into the same problem where calls are not being logged to the Timeline because of the integration look back period of 6 hours. Currently there is no way to change the sync filters, so unless the call is associated to the correct account within 6 hours of the call occurring, we can’t sync it to Timeline.