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meenal_shukla
Gainsight Employee ⭐️⭐️
December 10, 2019
Released

Gong integration with Timeline

Related products:CS Timeline & Activity Tracking
  • December 10, 2019
  • 34 replies
  • 1347 views

Do we have it our roadmap and what's the timeline (no pun intended, ok may be a bit)?

34 replies

dan_ahrens
Expert ⭐️⭐️⭐️
October 20, 2020

It’s on the roadmap for Q4, but is slotted near the end of Q4, so could potentially slip into Q1’s work plan.

VP of Customer Success at Forcepoint
meenal_shukla
Gainsight Employee ⭐️⭐️
October 21, 2020

@Justin Bills : The gong.io integration with Gansight will be much more than logging timeline activity when a call happens. Once the integration rolls out, it should be an easy change to change the source object of a rule that changes the scorecard. If you have integration with Salesforce and Gong already, I would say you can still use it in the interim.  If not, and the Salesforce<>Gong integration proves to be difficult,  the Gs<>Gong integration is coming in 3-4 months already. No pressure @chethana , @nitisha_rathi ;-)

Outplay. Outwit. Outlast.
Justin Bills
Helper ⭐️
October 21, 2020

Thanks @meenal_shukla!  Really looking forward to this.  Sounds like it’s going to be very helpful to our team!

Erseburse
Contributor ⭐️⭐️⭐️⭐️
November 6, 2020

+1 here - following!

sashicago
Contributor ⭐️
November 6, 2020

Hi there, I am looking forward to this integration, can someone explain the vision / product details and how it’s expected to work? 

dan_ahrens
Expert ⭐️⭐️⭐️
November 6, 2020

Hi @sashicago these details haven’t been finalized yet, but it will most likely consist of automatic creation of Timeline activities based on events in Gong.io. It unfortunately has slipped due to other priorities for the team that works on Timeline.

VP of Customer Success at Forcepoint
lane_h
Helper ⭐️
December 8, 2020

@dan_ahrens Is there an update on where this is in the roadmap? Short/Medium/Long term?

Director of CX and Scale Programs
dan_ahrens
Expert ⭐️⭐️⭐️
December 8, 2020

 @dan_ahrens Is there an update on where this is in the roadmap? Short/Medium/Long term?

This is looking like a spring/summer timeframe now. We’ve had so many great enhancement ideas and suggestions for Timeline that it’s been tough to try to deliver on all of them! As with all things roadmap, dates are tentative until development actually starts. 

VP of Customer Success at Forcepoint
Helper ⭐️
April 1, 2021

@dan_ahrens when is this coming out? What is the features set going to look like? We have a requirement to push tasks from Gong to CTA timelines.

dan_ahrens
Expert ⭐️⭐️⭐️
April 1, 2021

 @dan_ahrens when is this coming out? What is the features set going to look like? We have a requirement to push tasks from Gong to CTA timelines.

Hi @aparimala - the date for this feature has been delayed. Looking like second half of this year now. 

VP of Customer Success at Forcepoint