Skip to main content
james_whitehead
james_whitehead
Contributor ⭐️⭐️⭐️⭐️⭐️
April 3, 2019
Open

Gong.io/Chorus

Related products:CS C360 & R360 & P360
  • April 3, 2019
  • 8 replies
  • 368 views
Good Morning-

For those Gainsight users that are leveraging Gong.io or Chorus, how are you displaying the data in Gainsight? I know that Chorus creates a Completed SFDC Activity, but I'm not sure how to actually display this information in Gainsight. I know that the Rules Engine cannot write directly to Gainsight Timeline, and the only post I've found on Community is this one from two years ago:

https://community.gainsight.com/conversations/can-notes-taken-in-gong-sync-back-to-sfdc-and-gainsight-timeline-5bc73e09e4b04588aaf85d6d

stating that Activity Sync is one way (from Gainsight to SFDC).

Has there been any movement on this in the last 2 years?

Is anoyone useing Gong.io or Chorus that's willing to share how they are displaying call recording/disposition data in Gainsight?

Thanks!

-Jim

      8 replies

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      April 17, 2019
      Hi James, Thanks for posting!

       

      This is an interesting idea, before redirecting this to our product team, let us see how does other customers need this functionality. Gathering the inputs from other customers for better results!

       

      @All, please hit like or post your comments to know your interest on the functionality.

      joshua_phillips
      joshua_phillips
      Contributor ⭐️⭐️
      September 23, 2019
      ​​@sai_ram_pulluri PowerSchool Group is interested in how Gainsight can leverage gong.io analytics to enhance our observations of customers for keywords that their are opportunities or risks that we could leverage for use with CTA's. Our CCO is interested if Gainsight as a client of gong.io has business use internally in this sense. Roadmap?

        sai_ram
        sai_ram
        Expert ⭐️⭐️
        September 24, 2019
        Two way sync is in our near term road-map @nitisha_rathi has more context on it.

        @dan_ahrens any thoughts for the above comments?

        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        September 27, 2019
        Hi Joshua,

        Where does this data exist today and in what format does it live and what reports are currently available on it? And how would you feel it most useful in Gainsight? On the account's C360 page?

        VP of Customer Success at Forcepoint
        parimala_agnihotri
        Helper ⭐️
        October 11, 2019
        We use gong on our CSM calls and have been ask numerous times to have a way to sync the tasks in the CTA timeline

        jb3intec
        Contributor ⭐️
        December 9, 2021

        We use Chorus to record CSM calls as well.  It would be great to intergrate into call activity type with attendees and duration of the call with a link to the Chorus call.   This would simply the end user work flow to only add comments and follow-up tasks. 

          Jeremy M.
          Contributor ⭐️
          October 6, 2022

          We also use Chorus for all of our calls and would love to have this integration as well. After seeing the one in Gong, we definitely want the opportunity to replicate the same functionality, but for Chorus!

            jeremy_johnston
            jeremy_johnston
            Helper ⭐️
            October 3, 2023

            We’re trying to implement the Chorus to Gainsight integration in our org currently:

            Chorus Integration FAQs - Gainsight Inc.

            -JJ
            Terms & ConditionsAccessibility statement