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timcavey
Helper ⭐️⭐️
June 1, 2020
Parked

Group @mentions

Related products:CC Groups
  • June 1, 2020
  • 7 replies
  • 77 views

Good idea here from Richard M:

 

Being able to assign members into a group and @mention (notify) the entire group at once of a discussion they might want to respond to and participate in is a powerful tool.

 

You can assign newcomers to cohorts and invite the entire cohort to introduce themselves without having to tag each person in individually.

 

You can create groups for experts in specific areas and @mention people in that group when a relevant discussion comes up.

 

You can create an @mention group for your top members and use it to draw attention to unanswered questions.

Etc…

7 replies

adam.ballhaussen
Helper ⭐️
May 28, 2021

I love this idea! Salesforce Communities support tagging groups and we used it at my previous organization all the time. @timcavey did a great job identifying some of the ways this functionality would benefit us in our community. It’s common to want to notify an entire cohort of something. Rather than having to go repost/share something in every group, it’d be great to tag the users directly on a post. It’s a great way to drive traffic to specific important content!

Adam B.
timcavey
timcaveyAuthor
Helper ⭐️⭐️
May 28, 2021

There’s also scope to offer the option to automate this, which helps avoid that manual work, @Yoeri.

 

How about a ‘top rank’ or ‘bottom rank’ group mention. Or a ‘X badge owner’ group mention. 

learning, sharing and repeat
Rudi
Contributor ⭐️⭐️⭐️
July 20, 2021

I think @timcavey summarised everything that Deezer also needs in terms of this feature. I'm currently piloting a private group with independent musicians and podcasters at Deezer and while I have 76 members, no one seems to be engaging with content. There are a few initiatives coming up for these artists and I'd like notify them of what's next - in one go. It's a great way to "nudge/poke" members as well, to keep the engagement flowing in the group.

On top of that, this group was designed to accompany the launch of Deezer for Creators' app, so it would be very useful to notify users about app updates.

Helper ⭐️⭐️⭐️
July 22, 2021

Hello everyone,

Thanks a lot for all your input on this. I understand your usecase about group @mention. Do you also see a need to be able to send emails or newsletter to members of groups?

Rudi
Contributor ⭐️⭐️⭐️
July 22, 2021

Yes! That would be amazing! :heart_eyes:

We have some initiatives planned for one of our groups (musicians and podcasters) and this would be ideal.

Product Manager
June 16, 2026

Thanks for taking the time to submit this suggestion. We're parking the idea for now while we focus on other areas of the roadmap. We'll continue monitoring feedback and use cases, and we'll revisit this request in future planning cycles if demand and priorities align. We appreciate your input.

Product Manager
June 16, 2026
Updated idea statusOpenParked