Skip to main content
darkknight
Expert ⭐️
June 1, 2025
Released

Group Send - Allow this to work with User Groups

Related products:CS Gainsight Home
  • June 1, 2025
  • 23 replies
  • 683 views

I was excited for Group Send in order to allow my pooled CSM user team to use it due to it being a simplified user interface from JO.  Cue my disappointment when I realized it only works for users who are directly mapped to a Company or Relationship and to the Gainsight Home layout filter. 😖

I should be able to map a User Group to Company/Relationship, then to Gainsight Home filter and allow any User in that User Group pool the ability to use Group Send across any account to which they are mapped.

Alternatively, if I could filter Gainsight Home for a specific segment/tier of customers, and allow any CSM in a particular CSM User Group the ability to use Group Send across companies/relationships in that segment/tier only, that may be even better

While I’m sure this feature can be useful for users in a 1:1 relationship with their customers, I feel it would be even more valuable on scaled/pool teams.  

23 replies

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
October 23, 2025

Echoing ​@rlgreen – enabling Group Send is my next big admin project outside of my normal JOs. Leveraging Group Send templates as part of our workflows would be a fantastic account team QoL update.

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
victoria_peeker_barry
Contributor ⭐️⭐️⭐️⭐️⭐️
November 4, 2025

this is critical for digital CS.  I would like to understand what admin controls are being considered to make this easy for our end users - 

Victoria
ssamarth
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 2, 2026
DevelopmentReleased