Grouping Users for Mass At Mention

Forum|Forum|6 years ago
September 21, 2020
6 replies
87 views

Can we group users for at mentions based on attributes or flags? Right now there is a limit to how many people you can at mention at once on a post - and as we start wanting to alert large group, like an entire account team, it would be nice to just have a group name to at mention. This would also increase adoption by other teams as it would engage them in the tool more frequently.

john_apple

Expert ⭐️

Could you make a group email/distribution email address and create a user with that email? Then could use the at mention on that user and it would distribute the email notification to all members of the group.

K

kwienbeckAuthor

Contributor ⭐️

Thanks for the suggestion @john_apple . We have considered this; however, if we want to mention an account team and we have an account team per customer, we’ve just increased our license count substantially with fake users. Any ideas around that?

U

uday

Contributor ⭐️⭐️⭐️⭐️

@kwienbeck Yes user group is under consideration which will solve the use case you are referring to FYI @nitisha_rathi

J

josh.berger

Contributor ⭐️⭐️⭐️⭐️

Voting for this as well. We are not hitting any limitations, but it would be a nice time saver to be able to mention a specific team without having to formally list out each of the individuals.