GS Assist Gmail Plugin - activity date/time matches email metadata instead of date/time of email being logged

Related products:CS Timeline & Activity Tracking

Forum|Forum|4 years ago
November 18, 2021
29 replies
497 views

Using the GS Assist Gmail Plug-in, when logging an email thread, or a received inbound email from a customer (not when logging from the Compose window), the Activity Date/Time that syncs back to GS Timeline is the date/time the email was logged, not the date/time the email was received. Meaning, that if a customer emailed me on November 10, and I was out of office that day, so I logged it to timeline on November 11 when I was back in office, the activity date/time for the email activity in timeline would show as November 11.

My request is for the date/time on the activity logged in Gainsight match the email metadata of when the email was received.

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ChiragJ

Gainsight Employee ⭐️

New Idea→Discovery

ChiragJ

Gainsight Employee ⭐️

Discovery→Development

ChiragJ

Gainsight Employee ⭐️

Hello all, considering the fundamental aspect of an email activity to have Email Date as the Activity Date , we plan to implement this as a default assignment when timeline activity gets logged. Please let us know incase this has any other implications.

Ravindrach

Contributor ⭐️⭐️⭐️

Hi @ChiragJ ,

Could you please share a tentative timeline for this enhancement?

Additionally, if feasible, it would be beneficial to have an option to set the Activity Date during the logging process from Outlook.

jordan_cook

Contributor ⭐️⭐️⭐️⭐️⭐️

Hi @ChiragJ ,

Could you please share a tentative timeline for this enhancement?

Additionally, if feasible, it would be beneficial to have an option to set the Activity Date during the logging process from Outlook.

If I’m not mistaken, this is coming in the next release. See the release notes here. Search for the phrase: “Timeline Sync with Email Metadata”. So this should be coming by next weekend at the latest.