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Gainsight Employee ⭐️
January 22, 2024
New Idea

GS Home - Sentiment score and drill-down filters

Related products:CS Reports
  • January 22, 2024
  • 0 replies
  • 31 views

As per the current configuration, we are showing data for the sentiment widget from the "CX Center Text Analytics" object based on the current year filter + global GS Home filters.
 

However, we are not considering survey time period settings as a filter in the backend. Whereas if we use the filter for CSAT as the last 365 days, it shows the last 365 days of data, and the same will be expected in sentiment as well. This creates a lot of confusion among users about how the data is being reflected.