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darkknight
darkknight
Expert ⭐️
August 10, 2023
New Idea

GS Home widget for Success Plans

Related products:CS Other Features
  • August 10, 2023
  • 3 replies
  • 72 views

Are there any plans to introduce a Success Plans section to GS Home? I know that you can get to SPs by going through objective CTAs in Cockpit, but would be nice to have an additional section here as well, co-located with the other embedded tools. Especially if Gainsight wants Home to be the centralized workspace you’re promoting it to be.

    3 replies

    sarahmiracle
    sarahmiracle
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 27, 2024

    This would be awesome. It’s a core responsibility for our CSMs and they’d really love the ease of access for that from Home.

    By the way, I noticed that Objective CTAs are not displaying in the Cockpit widget on GS Home despite us having the settings configured to display Objectives. I’m not sure if this is a limitation of the new GS Home...I’m creating a support ticket to investigate.

    Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    December 10, 2025

    Please. Thanks. 

    I was honestly surprised to not find such a widget. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    mobrien14
    mobrien14
    Helper ⭐️
    December 10, 2025

    We’ve been working to ramp up Success Plan usage and this type of native widget would be much appreciated. 

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