Something I’ve been wishing for lately is for Gainsight to function like Salesforce when it comes to searching GSIDs. (i.e. in Salesforce, if you search an 18-digit ID just using your base URL - xxx.lightning.force.com/18-digit ID, it takes you directly to that record, whether it’s a case, opportunity, contact, account, user, etc.)
For example, when I search just the GSID for an individual timeline activity, I should be able to paste it at the end of my org URL (xxx.gainsightcloud.com/GSID) and have it take me directly there. Same with the following:
- Person GSIDs
- Company Person GSIDs
- Company GSIDs - direct to C360
- Relationship GSIDs - direct to R360
- CTA GSIDs
- Success Plan GSIDs
- User GSIDs
And I’m sure I’m leaving some stuff out. Bonus points if we could figure this out for those of us who login via Salesforce, but I would settle for just seeing this functionality in direct-to-NXT logins. Right now, when I try to search for GSIDs using the method above (xxx.gainsightcloud.com/GSID), I get a 404 error.
