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kelly
Helper ⭐️⭐️⭐️
February 13, 2025
New Idea

Have the ability to remove test participants from Dynamic Programs

Related products:CS Journey Orchestrator
  • February 13, 2025
  • 3 replies
  • 82 views

Surprised to find this isn’t a thread already (or if it is, the search functionality in community has gone down dramatically), but test participants in Dynamic JOs are only relevant prior to publishing and should be removed once live. 

How test participants are treated within the program analytics is very inconsistent. For a program I just launched, I have 3 participants, two of which were dropped before publishing. Yet I have six survey participants - 1 for each ‘true’ participant and 1 for each ‘test’ participant - why? And why isn’t there a mechanism to remove them? 

 

    3 replies

    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 26, 2025

    +1. Having the same issue, and do not see a way to remove Test Participants. Even though their Participant State is “Review”, when I set the filter to show participants in “Review” state, they don’t show up for me to remove.

    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 26, 2025

    Yet another blocker to adopting dynamic JO.

    Really wish we didn’t have to clone programs just to test them, but… here we are.

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
    Contributor ⭐️⭐️⭐️⭐️
    April 24, 2025

    I’m good in building programs in the original JO, but one has to unlearn the original version to learn the dynamic one. I spent an hour trying to remove test participants, researching documentation, finally a GS ticket brought me here….