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acote
acote
Helper ⭐️
March 15, 2023
New Idea

Honor Colors set in Milestone Admin for Customer Journey Widget

Related products:CS C360 & R360 & P360
  • March 15, 2023
  • 6 replies
  • 154 views

Most of our milestones are created via Rules Engine and when they show up on the Customer Journey widget, they are always a blue-ish color. Would be a nicer visual if it honored the colors set in Milestone Admin.

      6 replies

      chiggitt
      Contributor ⭐️⭐️⭐️
      April 24, 2023

      +1 -- it would be great to be able to utilize these colors in the customer journey so CSMs can easily differentiate between the milestones as they look through the customer journey visual

        catarinacardoso
        Contributor ⭐️⭐️⭐️
        September 14, 2023

        This would be very useful for us as well!

          catarinacardoso
          Contributor ⭐️⭐️⭐️
          October 18, 2023

          For some context: we have a Skipped Business Review Milestone to track when a customer declines our invitation to meet and the reasons for it and it would be great to be able to differentiate between that (grey colour) and an actual completed Business Review (green colour)

            spencer_engel
            spencer_engel
            Expert ⭐️
            January 23, 2024

            I was surprised to see this too. The widget could be so much more visually appealing but instead looks pretty drab at the moment.

              andy_roy
              andy_roy
              Helper ⭐️
              February 14, 2025

              Wow, I only just started using milestones and thought it was either broken or I was doing something wrong.

              Turns out I was on the right track all along.

               

              But this feature doesn’t do what we expected. 😞

              Good to know.  But disappointing.

              rhiannon_wigglesworth
              Contributor ⭐️⭐️
              March 19, 2026

              +1000 to this need. Customer Journey is a great tool, but it would be so much better if users were able to easily differentiate between the milestone activities. We use a mix of automated and manual entries (as I’m sure most people do), and at a glance being able to tell when a product migration happened vs when the last EBR was held would do wonders in improving the value of the C360 Summary page. Executives and pooled team members could especially benefit from this add. 

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