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andreammelde
andreammelde
Helper ⭐️⭐️
April 6, 2023
New Idea

Horizon Analytics: Be able to delete reports used in GS Home custom

Related products:CS Reports
  • April 6, 2023
  • 15 replies
  • 165 views

CSMs will apply reports to their GS Home to customize, and I am unable to delete. The issue with this is they could be looking at an old report that needs updating and I need them to switch. The custom GS home becomes very cumbersome to manage from an Admin view as I cannot then remove that report.

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    romihache
    romihache
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 19, 2025

    While this doesn't replace proper asset management capabilities, here's a workaround for this issue:
     


     

    Continuous improvement is better than delayed perfection
    dayn.johnson
    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 19, 2025

    While this doesn't replace proper asset management capabilities, here's a workaround:
     

     

    ​@romihache with the workaround we all need (but wish we didn’t). ​@revathimenon, could we please get some eyes on this one? It’d be a huge admin QoL.
    (and would probably cut down on support requests)

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
      Ester.Memoli
      Ester.Memoli
      Helper ⭐️
      August 19, 2025

      Thanks ​@romihache - I tried ​@bradley ‘s method and found plenty of leftovers, but it didn’t find the culprit of a very specific report/home. I’ll try your method too 😎

      romihache
      romihache
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 19, 2025

      Thanks ​@romihache - I tried ​@bradley ‘s method and found plenty of leftovers, but it didn’t find the culprit of a very specific report/home. I’ll try your method too 😎


      In my case, a deactivated user had a report on their Home layout, so the usage data didn’t help 😓.  
      Good luck! I hope that this does the trick 😊

      Continuous improvement is better than delayed perfection
      Ester.Memoli
      Ester.Memoli
      Helper ⭐️
      August 19, 2025

      Thanks ​@romihache - I tried ​@bradley ‘s method and found plenty of leftovers, but it didn’t find the culprit of a very specific report/home. I’ll try your method too 😎


      In my case, a deactivated user had a report on their Home layout, so the usage data didn’t help 😓.  
      Good luck! I hope that this does the trick😊 

      I believe I’ve the same situation, because the search returns nothing 😫

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