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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
September 25, 2023
New Idea

Horizon Rules - Multi-Select picklist IS NULL or IS NOT NULL filter option

Related products:CS Rules Engine
  • September 25, 2023
  • 10 replies
  • 162 views

This was also an issue in Bionic Rules, and still is in Horizon Rules.  I need to be able to filter for a Multi-select picklist being null.  I can workaround it, but it would be much simpler if I could use IS NULL like I can with other field types.
 

 

    10 replies

    heather_hansen
    heather_hansenAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    September 25, 2023

    For what it’s worth - IS NULL or IS NOT NULL is an option in Report Builder for multi-select.

      rakesh
      Gainsight Employee ⭐️
      rakesh
      Lets put your data to work!
      September 27, 2023
      No Status→Acknowledged
        dayn.johnson
        dayn.johnson
        VIP ⭐️⭐️⭐️⭐️⭐️
        February 20, 2024

        For what it’s worth - IS NULL or IS NOT NULL is an option in Report Builder for multi-select.

        #product_parity!

        Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
          sarahmiracle
          sarahmiracle
          VIP ⭐️⭐️⭐️⭐️⭐️
          February 20, 2024

          @rakesh I think this status should be “Acknowledged” for the idea? Looks like you set it to Acknowledged a few months ago but now it’s back to NEW IDEA. Maybe something to do with the Community transition?

          Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
            alizee
            alizee
            VIP ⭐️⭐️⭐️⭐️⭐️
            February 21, 2024

            Overall revamp of everything multi-select picklist is required. 

            The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
              alizee
              alizee
              VIP ⭐️⭐️⭐️⭐️⭐️
              July 1, 2024

              Since we have this available in reports… can this be prioritized? 

               

              The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
                alizee
                alizee
                VIP ⭐️⭐️⭐️⭐️⭐️
                October 30, 2024

                Wouldn’t it be time to look at this? It’s such a hinderance. 

                Here’s recap of what doesn’t work with multi picklists: The multi picklist by @respectablesoundtrack6143 | Suno

                The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
                  dayn.johnson
                  dayn.johnson
                  VIP ⭐️⭐️⭐️⭐️⭐️
                  October 30, 2024

                  Here’s recap of what doesn’t work with multi picklists: 

                  The multi picklist by @respectablesoundtrack6143 | Suno

                  🔥🔥🔥

                  @alizee -- hero.🤘

                  This says it all, so much more than words alone.

                  Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
                    cmultanen
                    cmultanen
                    Helper ⭐️
                    April 10, 2025

                    +1 this is a big pain point in Rules Engine. Is there any update on this? 

                      alizee
                      alizee
                      VIP ⭐️⭐️⭐️⭐️⭐️
                      May 16, 2025

                      I’m back. 

                      This however isn’t solved still. 

                      Considering it’s possible in reports, we needed this about a few years ago. 

                      Rare occurrence of a feature allowing filtering multi picklists on “is null” / “is not null”

                      We do not want 2-3 more tasks in our designs or rules to tackle this. We do not. We do NOT. We DO NOT. 

                      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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