This was also an issue in Bionic Rules, and still is in Horizon Rules. I need to be able to filter for a Multi-select picklist being null. I can workaround it, but it would be much simpler if I could use IS NULL like I can with other field types.
New Idea
Horizon Rules - Multi-Select picklist IS NULL or IS NOT NULL filter option
+14+14For what it’s worth - IS NULL or IS NOT NULL is an option in Report Builder for multi-select.
+2No Status→Acknowledged
+7For what it’s worth - IS NULL or IS NOT NULL is an option in Report Builder for multi-select.
#product_parity!
Senior Email Ops @ Recorded Future, 2025 Gainsight CS Ops Product Council Member
+11Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
+13Overall revamp of everything multi-select picklist is required.
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
+13Since we have this available in reports… can this be prioritized?
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
+13Wouldn’t it be time to look at this? It’s such a hinderance.
Here’s recap of what doesn’t work with multi picklists: The multi picklist by @respectablesoundtrack6143 | Suno
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
+7Here’s recap of what doesn’t work with multi picklists:
🔥🔥🔥
This says it all, so much more than words alone.
Senior Email Ops @ Recorded Future, 2025 Gainsight CS Ops Product Council Member
+1+1 this is a big pain point in Rules Engine. Is there any update on this?
+13I’m back.
This however isn’t solved still.
Considering it’s possible in reports, we needed this about a few years ago.
We do not want 2-3 more tasks in our designs or rules to tackle this. We do not. We do NOT. We DO NOT.
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.