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kdehartgainsightcom
Gainsight Employee ⭐️
kdehartgainsightcom
Gainsight Employee ⭐️
April 16, 2015
Released

Hover over options for Customer Summary Fields on 360

Related products:CS C360 & R360 & P360
I've heard a couple customers ask for the ability to show 'hover over descriptions' of the fields shown in the Summary section of the Customer360 page.

      7 replies

      farhat_mirza
      Gainsight Employee ⭐️
      farhat_mirza
      Gainsight Employee ⭐️
      April 17, 2015
      Could you brief more what type of description user want to see. 
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      kdehartgainsightcom
      Gainsight Employee ⭐️
      kdehartgainsightcomAuthor
      Gainsight Employee ⭐️
      April 17, 2015
      They would like to configure their own hover over description. So for instance if they are pulling in various fields from SFDC or other places, they want to be able to describe to the user exactly what the data means. Sometimes the label headers of the fields aren't descriptive enough to the users, to know exactly what data they are looking at. 
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        ruben_rabago
        Contributor ⭐️⭐️⭐️
        January 30, 2016
        This same request has been brought up by another customer: Would love a helper/tool tip when you hover over certain items such as when you hover over a column in Customers tab, would want to see the definition of the column. Have these definitions in a Word doc and have circulated but this will make it more efficient to do it in-product. Needs to be admin-configurable.  
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          spencer_engel
          spencer_engel
          Expert ⭐️
          June 13, 2023

          Can’t believe this is 8 years old, but it’s still a need…

           

          It would be awesome to have parity with the attributes section. For example, we have descriptions for every single field in our Attributes section, but some important fields, such as ARR, we only show on Summary and we’re apparently unable to add a hover-over description that explains where this is sourced?

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          spencer_engel
          spencer_engel
          Expert ⭐️
          June 13, 2023

          Welp, never mind, now I see this works. Apparently I didn’t save the layout. My bad!

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            anirbandutta
            anirbandutta
            Expert ⭐️
            June 14, 2023
            No Status→Implemented
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            It's an opportunity for engagement
            anirbandutta
            anirbandutta
            Expert ⭐️
            June 14, 2023

            Thanks for the confirmation @spencer_engel … updated the status.

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            It's an opportunity for engagement
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