How to find the skipped rules

@rajasekhar_parasu that's a great ask. Knowing the skipped rules and option to get notified for skipped rules will reduce the clicks and time. 

This is a major blind spot right now and causes the exact same trouble that a failed run would. Adding on to this suggestion, please add a category for skipped rule runs in the new Summary Ribbon in the Rule Engine’s list page.

This is a major blind spot. Some rules can be very dependent on running on an exact day. If for example, CTAs are created exactly 90 days from the renewal date, a skipped rule will mean that some customers never get the CTA they should. Admins definitely need to be notified when this happens.

This doesn’t have more votes because most admins don’t realize that rules are ever skipped. I’ve been an admin for 4 years and I only recently learned this. We have enough work to do as admins without having to check every rule ran each day that it should. We should be able to assume that Gainsight is working as expected unless notified otherwise.

@rakesh on this feedback

Hi All,

We skip a rule only if another instance of the same rule is running for the same rule date. So my understanding is that this shouldn’t cause CTA’s for a day to be missed. My understanding is that the skips are because of some aggressive scheduling and the skips do not cause any tangible impact. And hence a skip is not a failure to be notified for. Reading through this post, that might not be the case always. I’ll try to understand whats happening here a bit more. 

cc: @tulasi_andukuri 

Are there any updates on the ability to be notified when rules are skipped? A customer brought this limitation up to me and I think it makes a lot of sense to have this option. 

I got caught off guard by this AGAIN, even though reading this thread it seems I should have known better. I’ve been monitoring rule failures/partial failures and had no idea that several important rules were getting skipped because they were dependent on another rule. I thought I had a pretty good system but...where am I supposed to check to see when this happens?

Skipped rules DO NOT SHOW UP in these 2 places where they should:

1. In Rules Analyzer - I can click into graphs to see rules that were Success / Partial Success / Aborted / Failure. Add Skipped as an option too!
    
2. Email Alerts - I can opt into emails for Failure notifications. I should get emails for skipped rules as well!
   *Not only do I not get emails about this, but the skipped rules were NOT LISTED on the Rule Chain status email. The rule chain email showed the rule it was dependent on had a partial success (I knew it had 2 records failing and thought it was no big deal). I did NOT REALIZE that the partial success was causing 2 rules to be skipped because they were not listed in this email with the status of Skipped. They should have been!

Rules are not only skipped because of “aggressive scheduling” @rakesh. Rules can also be skipped because of dependencies in a rule chain (apparently). You might think that the partial failure notification is enough in those cases, but it’s really not. Any admin with a large instance and a lot of rules is going to have some rules that fail a few records every now and then or even for awhile until they can get to it. Seeing that rules get skipped as a consequence adds an urgency that otherwise might not exist.

Another example of feature development out of sync with real-world implications.