Skip to main content
alisapagerduty
Contributor ⭐️⭐️
October 22, 2020
Released

Hyperlink to dashboards

Related products:CS Reports
  • October 22, 2020
  • 17 replies
  • 653 views

I should be able to link my managers and executives to Gainsight dashboards. My leadership team struggles to leverage and adopt Gainsight because they cannot easily find and navigate to what they need. When they discovered that there was no way to send a link to a dashboard they were shocked as this is a pretty basic function of most tooling. Having my C-levels underwhelmed with the tool is sad for all of us. 

    17 replies

    Show previous replies
    jason_metzler
    jason_metzler
    Helper ⭐️⭐️
    January 31, 2022

    In the SFDC version I was able to get this working with this format: https://{YOUR_INSTANCE}.lightning.force.com/lightning/n/JBCXM__Gainsight?0.source=alohaHeader/{DASHBOARD_GSID}

    GainsightAdmin123
    Contributor ⭐️⭐️
    March 22, 2022

    @rakesh  Can we get an option in NXT to share a Dashboard by a unique URL in the future ?

      GainsightAdmin123
      Contributor ⭐️⭐️
      March 23, 2022

       @alisapagerduty ,

       

      Today I tried with a solution and it is working super fine. I hope it will work for you too.

       

      Note: This solution is for the users who are using Gainsight NXT on Salesforce ( managed package)

       

      Workaround:

      Inspect element  the dashboard , we can find the  Dashboard id starting with da in the logs like below.

       

       

       

      Pick that id and add it at the end of your salesforce URL as below. That link can be shared to every one who have the access.

       

       

      @rakesh  , @dan_ahrens ,

      When we are logging in to NXT via gainsightcloud we are getting the unique URL for Dashboard and no issues there, We are facing this issue only when we are using NXT from salesforce.

       

      Could that be possible from your side to give us the link directly by giving an option at DB? Instead of doing above efforts?

       

      Regards

      Raju ( One of the Ganisters)

      sacha
      sacha
      Contributor ⭐️⭐️⭐️⭐️⭐️
      March 15, 2023

      No one is going to tell an executive leader to start inspecting HTML code and find IDs 😅, so indeed I hope we can bubble this back up as a feature request. 

        Veronica.Moore
        Helper ⭐️⭐️
        June 1, 2023

        We are also in need of this. I’ve tried every work-around I can find (grabbing link from token email), looking for dashboard unique id, etc. - all to no avail. We are using NXT via Salesforce and need a standard link for execs which routes to a specific dashboard each time the link is used. These users have Full/Viewer/Analytic licenses and should still be able to access other dashboards, the C360 and all other features that we make available to users that log in. Given the need to have full functionality, using Dashboard sharing is not optimal.

          penelope.caven
          Contributor ⭐️⭐️⭐️
          June 2, 2023

          I’ve tried everything in this thread to no avail. We are also using NXT via Salesforce and need a direct link to share any dashboard with any licensed individual at any time; particularly managers and executives, but I also have use cases for the general user eg wanting to improve workflow and place a hyperlink to another dashboard anywhere I choose. 

          rrobinson
          rrobinson
          Contributor ⭐️⭐️⭐️⭐️⭐️
          July 25, 2023

          Upvoting, this is a consistent blocker with NXT via Salesforce

          -RR
          Terms & ConditionsAccessibility statement