We are working on building an API connection to between our Ideas module and our RnD platform (TFS) and our Helpdesk (SysAid) and for a clean easy integration we were looking to create dedicated fields to match what is needed in our Rnd and HD platform. The capability is available for posts but not for Ideas module can it be added to Ideas as well?
Working with Moderator tags have the potential of becoming messy fast
+1Hi
In full transparency, I will admit that the post fields functionality is a very old one that has the potential to be quite difficult to extend so it covers ideas. Your use case is clear and I can see the need for this. We will look into its feasibility and, in the meantime, I am opening it up to collect votes from our community.
+1Thanks Christina!
Hi
Is this idea still open for consideration? Our RnD team is also considering adding extra fields to help with the integration. Are there any potential workarounds?
Thank you,
Grzegorz
Chiming in here to add that we would also like to have Post Fields available for Ideas. Feedback and Ideas are most helpful/possible to transform into insights when they are structured with specific information. We find that our users need to be prompted to provide that information in the specific structure desired.
Adding custom fields here would be huge for triaging. If we could tag ideas by 'Product Area' or 'Customer Segment' right at the submission stage, it would save the product team a lot of manual sorting later on. It’s hard to prioritize a long list of ideas when you only have the basic title and description to work with. Having those extra data points would definitely make the feedback loop more organized.
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